Refund Policy

CuddleNest offers a 30-day return window from the date your order is delivered.

Returns

Items should be unused, unworn, and in original condition and packaging unless they arrived damaged, defective, or incorrect.

Damaged or incorrect orders

Please contact us as soon as possible with your order number and clear photos or video of the issue.

Refunds

Approved refunds are issued to the original payment method after the return is reviewed. Bank processing times can vary.

Changes and cancellations

We process orders quickly, so contact us immediately if you need to request a change or cancellation. Changes cannot be guaranteed once fulfillment has started.

For questions, contact multiemug@gmail.com.